Posts Tagged 'Services'

Triple Play – No Thanks.

My friend Sanchayan and I were having a discussion on how triple play kind of services were very far away from take off in India. What? Did I hear you say that IP Set Box people are still struggling? You are right.

For the uninitiated, let me put “triple play” in layman terms – it is being able to get your “TV, Phone and Internet” through a single line (and implicitly single service provider).

While, it is exciting to be able to link all these services up and be able to tap into benefits that the cross functionality gives me in terms of superior services and subsidized prices, I’d be living a pipe dream if I were to believe that it would unfold that way in my (read consumers’) favor. Why, you may ask?

Let me try to explain. Every time, I have to depend on a single source (or service provider in this case) in India to serve too many of my basic needs (and yes, TV, Internet and Phone are basic), I get worried. The chances of a single provider becoming complacent and hence not providing good customer service or trying to extract too much money from me for their services are high enough, notwithstanding the disruption to my day-to-day life that would be caused by them going under temporarily/permanently.

I’ve had an experience of this. This was on the day I was leaving Chennai, I needed to withdraw some cash to make certain payments. I had money only in one bank account and incidentally for the one hour that I ran around from one ATM to another (and not just the bank’s own ATMs, I must have tried 10 different ATMs in about 5Kms radius) I could not withdraw any money. I had to do some “jugaad” and manage the day. But, since then I learnt my lesson on that front.

Actually, I’m saying no thanks to triple play in the near future – the risks outweigh the benefits (if any were presented at all!). What do you think, would you like to adopt such a service/offer if Sun/Hathway/Airtel were to offer it to you?

Pathetic Services in Bangalore Hospitals

Ever wondered about the kind of pathetic healthcare service that is meted to you in a city like Bangalore? I dread to think of what happens in the B and C towns in India! I want to talk about two such experiences in recent times. For those new to this blog, here is a reference to my continuing anguish with services in Bangalore hospitals. So here goes…

Manipal Hospital – We called up in advance to ask if the doctor was going to be around and were told that they would not be if we did not come before 12 noon. So, we rushed and reached the hospital only to find that there were atleast 20 people in the queue and no semblance of any queue system being followed. People were being randomly shown in and everyone was constantly told that there were 5 people ahead of them in the queue. The worst part was when we wanted to submit a feedback form to report our complaint on the way out, we just couldn’t locate the complaint/suggestion box and the attitude of the staff was more like they couldn’t care any less. It is pretty sad to see this kind of service in a hospital like Manipal.

Columbia Asia (near Hebbal) – Now, this is the funny part. We got an appointment here on a holiday and we were surprised to say the least. We double confirmed the appointment and reached the hospital on time. However, in spite of waiting for 45 mins there was no sign of the doctor. The staff had no idea where the doctor was and when he would come! So they took an appointment without checking with the doctor.

I wonder why hospitals and their staff behave like they are doing us an act of graciousness by even being around and its your problem if you fell sick. Well, its great to have hospitals (what would we do without them) but seriously, can’t one get a good healthcare service without knowing the doctor personally? Not even in Bangalore?

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