Posts Tagged 'Manipal Hospital'

Pathetic Services in Bangalore Hospitals

Ever wondered about the kind of pathetic healthcare service that is meted to you in a city like Bangalore? I dread to think of what happens in the B and C towns in India! I want to talk about two such experiences in recent times. For those new to this blog, here is a reference to my continuing anguish with services in Bangalore hospitals. So here goes…

Manipal Hospital – We called up in advance to ask if the doctor was going to be around and were told that they would not be if we did not come before 12 noon. So, we rushed and reached the hospital only to find that there were atleast 20 people in the queue and no semblance of any queue system being followed. People were being randomly shown in and everyone was constantly told that there were 5 people ahead of them in the queue. The worst part was when we wanted to submit a feedback form to report our complaint on the way out, we just couldn’t locate the complaint/suggestion box and the attitude of the staff was more like they couldn’t care any less. It is pretty sad to see this kind of service in a hospital like Manipal.

Columbia Asia (near Hebbal) – Now, this is the funny part. We got an appointment here on a holiday and we were surprised to say the least. We double confirmed the appointment and reached the hospital on time. However, in spite of waiting for 45 mins there was no sign of the doctor. The staff had no idea where the doctor was and when he would come! So they took an appointment without checking with the doctor.

I wonder why hospitals and their staff behave like they are doing us an act of graciousness by even being around and its your problem if you fell sick. Well, its great to have hospitals (what would we do without them) but seriously, can’t one get a good healthcare service without knowing the doctor personally? Not even in Bangalore?

Of Queues and Randomness

Imagine this, you booked an appointment at the doctors’ and landed up there on time, only to find out that they are accepting walk-ins and hence, you need to wait until the current set of customers have been attended to. After all, they have been waiting for a long time, right? Wrong!

It has happened to me twice now, once at Manipal Hospital in Bangalore and again, at a private clinic in Kerala. I made an appointment with a doctor, got there on time, only to find myself waiting for an hour or more because of walk-ins. To begin with, you either should not accept appointments and if you do, you should not accept walk-ins. I don’t know about others, but I feel offended by this behaviour, in particular. It really does not work when you try to straddle both the worlds. The excuse the receptionist and sometimes, even the sheepish doctor makes, is that the walk-ins are more than the appointments and the appointment timing requests vary randomly. When there are breaks in appointments and the walk-ins show up at the door, we attend to them and then the appointments get delayed depending on the need, even if the person shows up on time, it is simply chaos!

Randomness and “being unplanned” rules! You just land up somewhere and wait around for sufficient time to get in, because visible amount of time spent in the doctor’s lounge seems to be the criteria for getting ahead in the appointment queue. Calling in advance and reaching on time is passe – the new queue has just gone random.

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