Posts Tagged 'Kindle'

An Apology That Mattered

Amazon recently deleted copies of books from Kindle (e-book reader) that they realized they did not have rights for. However, the catch was, people who had bought the copies did not know that they were illegal and were not informed prior to the deletion. It resulted in outraged customers lashing out about the impropriety of the act and a lawsuit. However, something saved the day, something very powerful and sincere that Jeff Bezos did, brought back a lot of goodwill to Amazon. It was an Apology, that mattered – see below…

“This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.” – With deep apology to our customers, Jeff Bezos Founder & CEO Amazon.com

What do you think, can an apology save an act of this kind? If they had deleted a book you had purchased, would you be ok with it? Do you support the lawsuit? Would love to hear from you…

netbooks vs. iphone vs. kindle…war of gadgets

It is happening, day in and day out. How many of us really like to lug around multiple gadgets? I for one, don’t. That does not mean that I’m a proponent of give me everything in a ugly box and I will be happy. I do want convergence but a user friendly one in terms of usage, design and price point. This is what is giving space for the iPhones and the Kindles of the world. Otherwise, what is it that I can’t do on my laptop that any of these devices offer?

I spend most of my working time with a laptop, I take it with me when I travel and it can do most of my work, store/play music/video and e-book and do a whole lot more! So, if I have an option of buying a netbook at $250 vs. an iPhone/Kindly at $350 or more, what would I chose? In my mind, the answer is an uneqivocal “netbook”.

Now, I’m not the typical Apple customer who stands in front of the Apple Store to buy the iPhone on the day of realease and neither am I the kind who would download e-books, store them on Kindle and squeeze every moment when I’m travelling/otherwise to read. In my opinion, the war of gadgets will continue in our minds and our physical spaces, each has its specific segment of buyers and fans. However, netbooks clubbed with the current economic situation will definitely deliver a significant blow to the rosy sales projections made by Kindle..though, I wouldn’t make a prediction on Apple along the same lines.

Do share your iPhone/Kindle/Netbook experiences/stories…I’m all ears.


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